How can I get more practice questions?

You can purchase extra questions in the page of "STORE" on AURALBOOK. All payments will be made through the Apple App Store or Google Play.

How many extra questions can I purchase?

There are a total of 180 extra questions for each grade of each examination syllabus. 60 questions are packed in each electronic course book. Users can purchase 1 course, 2 courses or 3 courses together.

Will there be any other versions for other examinations?

We always like to listen to suggestions from users. If you find that the examination you are taking is not covered by AURALBOOK, please let us know by emailing us at cs@playnote.com.

Which dialect does AURALBOOK support?

AURALBOOK currently supports English, Mandarin and Cantonese for the ABRSM version.

What features can I have after logging in rather than using Guest Mode in the app?

After logging in, you are allowed to use our cloud computing services including cloud recording storage and cloud analysis. You can also purchase more exercise books in the apps to practice answering more questions.

Why do I need to purchase more courses in the store?

For the Introduction Course, there are only three questions in each part. If you want extra questions for practice you need to purchase more courses.

Do I need to pay for different dialect versions?

No. You can use all dialects available in all versions of AURALBOOK.

What is an Access Code?

It is a code that allows parents to access the students’ summary records of their works. First, users need to assign their own Access Code in the student accounts. Then the parents can use the code to access the student records through the Parent App or our web site.

If I forgot my password or Access Code, what can I do?

You can email us at cs@playnote.com . We will assist you as soon as possible.

Why can’t the app always detect my voice or hand clapping while I’m outdoor?

Since our app is sound sensitive, it is suggested you use it in a quiet environment. You can try it again in a quieter place if that happens.

Which dialect does SCALEBOOK support?

SCALEBOOK currently supports English, Mandarin and Cantonese.

Do I need to pay for different dialect versions?

No. You can use all dialects available in SCALEBOOK.

Should I login with an email account registered in AURALBOOK or another email account?

You are recommended to login with an email account registered in AURALBOOK so that you can access your record in both Scale and Aural tests with the same email account. Besides, your music teacher can trace your progress with one single email account.

How can I access my practice and mock exam records?

You can either access the records in the "Record" page of SCALEBOOK, or in Playnote Organizer (www.playnote.com) with the same login account in SCALEBOOK.

How can I share my practice and mock exam records with my music teacher?

After you have entered the email of your music teacher in SCALEBOOK, your teacher can review your records in Playnote Organizer (www.playnote.com) automatically.

Do I still need to pay subscription fee if I purchase the institutional version?

No. The institutional version fee is a one-time fee and you can enjoy full functions of SCALEBOOK and cloud storage for unlimited time.

How can I restore my subscription?

If the subscription has not expired, it will be restored automatically after you have logged-in again. You can also press the "Restore" button in the "Payment" page in SCALEBOOK to restore.

How can I view, change or cancel the subscription?

Due to the policies of Apple and Google, we are not allowed to provide this feature in the App. You are required to view, change or cancel the subscription in your payment in the device's OS provider.

For iOS user, please refer to the page https://support.apple.com/en-us/HT202039

For Android user, please refer to the page https://support.google.com/googleplay/answer/2476088?hl=en

Why can’t the app always detect my performance correctly, especially when I am not in a music room?

SCALEBOOK is equipped with the latest music technology that can detect and analyse music precisely, even with some noise in the background. However, it cannot handle the situation if you practise music in an open area, e.g. a public transportation station, a market, etc.

If I forget my password, what can I do?

You can reset the password by clicking “Forget password” in the login prompt or emailing us at cs@playnote.com . We will assist you as soon as possible.

How can my students get discount in purchasing PLAYNOTE products?

The student can enter his/her teacher’s email address during registration in purchasing PLAYNOTE products. If that email address belongs to a registered teacher ambassador, the discount will be effective immediately and will be shown in the store within the app automatically.

How can I apply for my own students’ recitals organized by PLAYNOTE?

After you have registered as a teacher ambassador, you can send a request email to cs@playnote.com and our teacher ambassador coordinator will contact you to discuss the details.

How often does PLAYNOTE organize education seminars for music ambassadors?

We will normally organize 10+ seminars each year in various countries. The seminar topics include pedagogy, skills for taking examination, aural training, theory, psychology, and business skills for music teachers, etc. We will post the details about the seminars on our facebook page once they are ready. Please like our facebook page (http://www.facebook.com/playnote) to get the latest information.

I am a new music teacher and hope to get more support from PLAYNOTE. How can I ask for help?

We have a global team to support music teachers worldwide. Please send an email to cs@playnote.com and let us know your difficulty.

Will I get a membership card after I have registered as a teacher ambassador?

We are an environmentally friendly company and most of our products and services are paperless. We do not issue any membership cards. Your registered email address is the proof of your membership. You can enjoy all benefits by entering the registered email address in our products and services.

Whether in the world of music or the world of technology, talent is an important asset of a company or business. If you believe you are innovative and would like to work on projects the world has never seen before yet needs, please join us.

Assistant Manager/Manager - Business Development

Responsibility:

• Execute business development work including seeking partnership with local and overseas music centers, schools and individual music teachers and organize local and international events for business development.
• Prepare and steer marketing plans / campaigns to promote music software product and increase product penetration rate through both online and offline activities.
• Take originate required action to deal with external parties independently, including PR, media, clients and industry stakeholders.
• Assist CEO to drive and monitor the growth of business and new product development.
• Work on copywriting and editing for website and business development materials.

Requirement:

• Degree in marketing, business, music or equivalent experience.
• ABRSM Grade 8 or above in any music instrument. Passionate about music.
• Independent, self-motivated, out-going and a good team player.
• Good social, presentational and communication skills.
• Strong network with local / international music education industry is preferred.

We provide relax and Silicon Valley style working environment, optional company share/option, flexible working hours, room for you to grow and change the world together and club house facilities, e.g. swimming pool, gym room. Please send your CV to jobs@playnote.com if you are interested in the above post.

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If you have any questions about this Privacy Policy, please feel free contact us through our website or write to us at

Privacy Matters
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How can SCALEBOOK app help teachers and students?

The current version of SCALEBOOK supports the playing of scales on violin, and will be followed by a second version compatible with many other musical instruments including trumpet, flute and clarinet very soon.

The syllabus on which SCALEBOOK for ABRSM is based is copyrighted by The Associated Board of the Royal Schools of Music and is reproduced by permission of the copyright owner.

 

 

How to use the Auralbook^™ for ABRSM mobile apps to get higher marks in the exams?

This equipped with strong artificial intelligence, learners just need to clap, sing and respond towards their smartphones or tablets.

The AURALBOOK^™ immediately:

 

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